DIAL 770-449-0154 or 877-493-0947
or email lxehelp@lxe.com

You will first be greeted with an automated attendant to prompt you as follows:
Press 1 for Return Material Authorization
Press 2 for Technical Support – or –
Press 3 for Training

Pressing 1 will get you to the Call Response Center where representatives are available to assist you with RMA (Return Material Authorization) numbers to send your product to LXE for repair.

Pressing 2 will forward you directly to first level technical support where a Tech Support Engineer will handle your technical questions or problems.

Pressing 3 will get you to the right person to schedule training or discuss training needs.

If all lines are busy, you will be given a message that the next available person will help you. The wait will not be long. The person will then log your call and a technical specialist will call you back within 20 minutes.
If you have your VAR (Value Added Reseller) call LXE, the VAR must identify you as the Customer when opening a technical support call.

For emergencies only, our Call Response Center is available after normal working hours. When you call in you will receive a message about our night charges, if necessary, and be given the option of continuing the call. If you continue, the person on our emergency Call Response Center will have someone respond to you within 2 hours.

Help with problems, or questions regarding the operation of your LXE system:

• Have a copy of the Field Service Installation Report or last Field Service Report on hand (if available). If your LXE equipment is not under Technical Support Service Contract, please have your purchase order number available.

To return equipment for repair and Ask for a Return Material Authorization Number (RMA#):

• Have ready the model number(s), serial number(s) and purchase order number (if equipment is not under ServicePass Complete or the equipment is under normal ServicePass and there is physical damage).
• Be able to tell the representative what is wrong with the equipment.
• Have your specific company name, ship to address, contact name, email address and phone number available.
• Record the above information, along with the RMA number, on the LXE Repair Services Work Order Form (available here) and put it in the box with the equipment.
• Make sure the RMA number is written on the airbill in the Attention to box and on the outside of the box.

To ascertain the status of hardware repairs:

• Have the Return Material Authorization Number (RMA Number) ready.

To find out the status of your technical support call:

• Give the Call Response Center person your company name or ask for the technical professional by name that is handling your call.

Information concerning Preventive Maintenance Inspections (PMI) for your LXE equipment, or additional on-site training:

• Ask for the PMI Field Coordinator or the Training Department

If you prefer to communicate by email, please send your inquiry to:

• lxehelp@lxe.com Tell us what your needs are in detail and a representative will get back to you as soon as possible but not later than one business day.

To place an order or get pricing on additional LXE equipment or accessories:

• Call your Customer Relationship Manager at (770) 447-4224, then press “1” for Sales or enter your Customer Relationship Manager’s extension number.

For sales inquiries or to become an LXE customer:

• Call (800) 664-4593 to have an LXE Sales Representative contact you.