Premium Services are value added services designed for customers with more extensive support needs. These services can be added on to your ServicePass contract upon request. This gives you the flexibility to expand your agreement to include more specialized support options. Some Premium Services are also available to Time and Material customers.

• Customer Certified Image – LXE will maintain a copy of your standard computer or terminal image or a specific LXE software revision that we’ll load into your units that have been returned to the LXE Designated Service Center or on new hardware orders.
• Preventative Maintenance Inspection (PMI) – LXE will evaluate your system on a regular basis, preventing problems before they occur and ensuring that your system is performing at optimal capabilities. PMIs include software upgrades, performance tests, and wireless coverage checks.
• Disposal Services – LXE disposes of your old, LXE-branded mobile computers and batteries in an environmentally safe manner.
• Spare-in-the-Air – LXE stores and maintains your spare equipment to keep you up and running with next day service via ready-to-operate mobile computers when your in-house equipment requires repair.
• Repair Plus – Extends your Depot Repair coverage to include all physical damage to your equipment (only applies to legacy contracts since ServicePass Complete includes physical damage repairs).